After rehashing much of the same fruitless territory as covered in the Forums, the support person put me on hold. But this may not be sufficient.Īs a last resort, I telephoned HP tech support. To initiate scans directly from the printer, you first have to enable the HP Utility option shown here. While these steps are necessary, they were not sufficient to be the solution. Had I checked the “Enable Scan to Computer” option from the Scan to Computer section of the included HP Utility application? (Yes, I had).
#Hp photosmart c309a scan to computer mac software
After I posted a message to the HP Support Forums, two HP employees replied with queries: Had I installed all the HP software that came with the printer? (Yes, I had). Neither HP’s online support nor the printer’s User Guide offered any relevant advice.
#Hp photosmart c309a scan to computer mac series
I would navigate through a series of screens until a Start Scan button appeared. Unfortunately, I couldn’t get the feature to work. Doing this comes in handy when scanning material, such as pages from a magazine, where it is more convenient to stand by the scanner (to turn pages and hold down the material) rather than sit by the Mac.Īs the HP 8600 includes a Scan to Computer feature, accessible from the printer’s touchscreen, I thought I was set. However, I was more interested in initiating scans from the printer itself. Additionally, OS X provides Image Capture. The former is accessed from the printer’s Print Queue or the Print & Scan System Preferences pane the latter is found in the Applications folder.
HP’s printer software includes two separate scanning utilities, Scanner and HP Scan. In fact, there are multiple ways to do this. I had no trouble initiating a scan from software on my Mac. I first became aware of these settings when I was unable to resolve a scanning failure with my Hewlett-Packard OfficeJet 8600 Pro. The only problem is that HP keeps these settings so hidden that even some of their tech support employees don’t know about them. HP’s printing software offers a collection of settings that will likely provide the solution. If you have a Hewlett-Packard all-in-one (AIO) printer, and you’re having trouble getting some of its scanning features to work, take heart.
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